Note: This position requires employees to be on-site five days a week at the XYZ office.

About Our Client

We are a leading IT company seeking a highly skilled Technical Support Analyst to join our team. As our client, you will have the opportunity to provide top-notch technical assistance to our users, ensuring excellent customer service and efficient problem-solving.

Job Description

• Quickly respond to service requests via phone, email, and ticketing systems
• Resolve technical hardware and software issues by diagnosing and troubleshooting
• Offer support for Windows, macOS, mobile devices, and standard office applications
• Assist with network troubleshooting, VPN connectivity, and cloud service access
• Accurately document support interactions, troubleshooting steps, and resolutions
• Collaborate with other IT team members to escalate and resolve complex issues
• Provide user training on new technologies and software updates
• Participate in IT projects, including system upgrades and deployments

Qualifications

• Minimum of 1 year experience in a technical support or help desk role
• Thorough understanding of computer systems, mobile devices, and other tech products
• Familiarity with Active Directory, Microsoft 365, and basic networking concepts
• Strong problem-solving and communication skills
• Ability to prioritize and manage multiple tasks under pressure
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus

Why This is a Great Opportunity

• Competitive salary and performance bonuses
• Paid time off and holidays
• Health, dental, and vision insurance
• Career development and certification support